Members get more
CAROL membership gives you and 7 other riders the full CAROL experience. Unlock AI-personalization, your detailed performance dashboard and a library of science-backed workouts.
Your membership. Your benefits.
Our AI algorithm calculates your optimal resistance, for maximum results—so every second matters.
Choose from 20 scientifically-proven workouts and fitness tests. With more added as the science advances.
Home membership gives access for up to 8 riders. Commercial membership tiers start at 24 riders.
Personalized dashboard with comprehensive performance metrics like Fitness Score; so you can accurately track how your fitness is improving.
CAROL Bike automatically adds new features, functionality and performance with over-the-air software updates.
Home membership is £15/month (excl. sales tax). Commercial memberships start from £39/month (excl. sales tax).
Unlock unique features.
With each short, AI-personalized workout your optimal resistance is applied instantly,
so every second matters. Scientifically proven to give you the most effective workout.
With each ride, CAROL Bike's AI learns to push you to your limit.
Your personalized, optimal resistance is automatically applied—instantly.
Using your CAROL Bike without membership.
Membership calibrates CAROL to you. Connecting you to results, quicker. Without it, workouts will be effective, but less efficient, with access to basic features only:
Default resistance settings
Riders start at the optimal resistance level - but do not benefit from further optimization.
6 science-backed workouts
Intense, Energizer, Fat Burn 30, Fat Burn 60, Free Ride, and Endurance workouts.
Standalone performance metrics, but without trends or leaderboards to take the guesswork out of your training.
Connect to apps like Peloton, Zwift, YouTube, Netflix and more. Pair with Apple Watch via Heartcast.
Do I need a membership to use CAROL Bike?
Yes, with a membership you’ll unlock all the features of your CAROL Bike, including AI-personalized workouts, with instant resistance for maximum results.
However, without a membership you do still have access to valuable features, with non-personalized resistance settings, standalone performance metrics and six science-backed workouts. You can also connect to apps like Peloton, Zwift, YouTube, Netflix and Apple Watch via Heartcast.
What is included in my CAROL membership?
One CAROL membership unlocks new science-based workouts, AI-personalized resistance and detailed performance metrics for your entire household.
What is the membership price?
CAROL membership is priced at $15/month (excl. sales tax).
For commercial memberships, you can contact our dedicated sales team here for a bespoke plan.
What are my payment options?
You can pay monthly on your bike using your credit or debit card. Manage your payment method any time by tapping Profile > Preferences.
When does my membership start?
Your membership starts when you sign up and create your profile on your bike.
How do I know when to pay for my membership?
You will add your payment method during your initial profile set up.
You will be charged monthly, and can cancel your membership at any time.
How many profiles can I have under one membership?
You can have up to eight riders on one membership, meaning your entire household benefits from your CAROL Bike.
Can I pause and/or cancel my membership?
You can cancel your membership at any time by tapping Profile > Preferences.
Sadly you cannot pause your membership, but you can always cancel it then reactivate it at any time.
I’ve changed my credit card info. How do I update this on the app?
You can remove your old card and add your new one by tapping Profile > Preferences > Manage.
I represent a gym/studio. What kind of membership do we need?
You need a commercial membership. Commercial membership tiers start at 24 riders and are priced from $39/month (excl. sales tax).
Commercial membership includes all the features outlined above, plus:
- Additional user profiles
- Dedicated customer success manager
- Warranty covering commercial use
- Software features for commercial use (e.g. gym dashboard, big-screen leaderboard, booking system)
- Marketing support providing creative and educational assets
- Option to participate in referral incentive scheme