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Get more from your bike with CAROL membership

Your CAROL membership gives you access to AI-optimized resistance, detailed performance metrics, and new workouts and features.

CAROL membership benefits

AI-optimized resistance

Benefit from AI-personalized workouts for up to 8 riders, with continuously optimized resistance for maximum results. Every. Single. Ride.

Performance metrics

Track your progress with detailed workout summaries, trends, and leaderboards accessible from your bike and mobile and web apps.

New workouts and features

Get regular software updates, informed by the latest science and feedback from our community of 16,000+ riders.

How to activate your CAROL membership

When you start your journey with CAROL and register on the bike, you will be asked to set up your CAROL membership via the on-screen banner on your bike. You will get your free 3-month CAROL membership trial and will start paying afterwards. 

You can check the status of your membership by tapping Profile > Preferences. 

CAROL membership FAQs

What’s included in CAROL membership for personal use?

  • AI-optimized resistance for up to 8 riders that continuously adapts to each rider’s fitness level
  • Personalized performance metrics, trends, and leaderboards
  • Regular updates that include new workouts and features

What’s included in CAROL membership for commercial use?

  • AI-optimized resistance that continuously adapts to each rider’s personal fitness level
  • Personalized performance metrics, trends, and leaderboards for each rider
  • Regular updates that include new workouts and features
  • Dedicated customer success manager
  • Warranty covering commercial use
  • Software features for commercial use (e.g. gym dashboard, big-screen leaderboard, booking system)
  • Marketing support providing creative and educational assets
  • Option to participate in referral incentive scheme

Can I use the bike without CAROL membership?

Yes, but you will only have access to basic features:

  • Default resistance settings (on registration, each of your 8 rider accounts starts at the optimal resistance level for an average user of that age, gender, height, weight and self-declared fitness level, and is not optimized further)
  • Intense, Energizer, Fat Burn 30, Fat Burn 60, Free Ride, and Endurance workouts (full-length, non-customizable)
  • Post-workout performance metrics (standalone, with no trends or leaderboards)

Pricing FAQs

How much does CAROL membership cost for personal use?

US (before tax): $12

Canada (before tax): $15

UK (after tax): £12

EU (after tax): € 14

Note: CAROL membership includes AI-optimized resistance and personalized performance metrics for up to 8 riders.

How much does CAROL membership cost for commercial use?

CAROL membership for commercial use is available in four price tiers determined by the number of unique active users over the last 90 days.

We will inform you when the number of active users moves to another tier. 

 

No. of users Up to 24  25 – 49  50 – 99 Unlimited  
US (before tax)   $            39.00    $            79.00     $         119.00     $          159.00   
Canada (before tax) $            49.00 $            99.00  $           149.00  $          199.00
UK (after tax) £            39.00 £            79.00    £          119.00    £          159.00
EU (after tax) €           45.00    €           90.00    €         125.00    €          170.00 

Payment FAQs

I’ve just bought my bike. How do I pay my for CAROL membership?

An on-screen notification will appear on your bike prompting you to start your 3-month trial. You can also start your trial by tapping Profile > Preferences. 

You will not make your first payment until your 3-month trial period has ended.

I’ve been using my bike for a while. How do I pay for my CAROL membership?

If you’ve been with CAROL for more than 3 months, you’ll need to renew your membership when your complimentary or paid period ends.

Membership renewal will become available on your bike during March-April 2022. We’ll inform you via an email and a notification on your bike.  

An on-screen notification will appear on your bike, prompting you to renew CAROL membership. You can also renew by tapping Profile > Preferences. 

How will I know when my payment method has been charged?

You will get a monthly email receipt confirming your payment.

Customer Care FAQ

How can I contact Customer Care?

Please contact us at support@carolbike.com if you need help or  have any questions.